I been playing for a least a year. I have won and lost . I simply asked a question and I said . If I close my account will I loose the money on my card. They emailed back and asked why I said it's killing my pocket and families. Another email came through and it said they had deactivate my account but assured the money would still be on my card. I said no I did not ask you to close my account, open it back up email me back and said In mine and their best interest is after reviewing my account it to keep it closed... Wow... I also had 4 to 6 million coins as well that I had paid for and still they took them . My opinion I had so many gold coins and I was going to hit big and they didn't want that that's why it was in their best interest and since when is my money an interest to anyone except for myself and family.