I ordered this sectional couch in March 2021 with a delivery window of June 8-22, 2021. It is now August 2021 and I still do not have my couch or even a delivery date for it. I have called customer service more than ten times about this issue. They have never initiated communication with me to inform me of delays or other issues. The last piece of the couch supposedly shipped from the factory two weeks ago (7/23/21) and they charged me the $4400+ for the couch at that point. Since then, there has been no update whatsoever on the item (that I now own) or when I can expect it. When I call to inquire, they assure me I'll hear about delivery "in the next few days." I am at my wit's end with this couch. Their refusal to deliver or give me any actual information about an item I have paid for feels a lot like theft.