the line at the checkout was backed up into the handbag dept. 2 cashiers were working and the line was moving so I decided to wait it out. half way thru 1 cashier stops waiting on customers and begins to S L O W L Y put hangers back, and fold a stack of clothing to the right of his register. at this point I've been waiting 15 minutes. the lady in front of me walks up to him and he tells her he's not open at the moment. meanwhile the line is backing up to the far wall and he doesn't seem to notice. he continues his uncaring pace working with the pile of stuff next to him while we waited. 1 cashier was working as hard as she could to get everyone through in a timely manner. even a female manager was hanging out doing small tasks and paying zero attention to their own progress. this was my last time to enter a Ross store...…..and ...I do have a picture of the employee who wouldn't open his register IF you want it. Ross could probably sell more stock if they had more workers who cared about their shoppers.