When I went to check my account on the app, it stated that my account was locked. I went online and tried to log in and was prompted to change my password, which I clicked the link and did. When I tried logging in again, I received the same message to change my password. I called the customer service dept for online banking and was told that I needed to go into my local branch, so I did. I was advised that someone hacked into my account and made a huge fraudulent transaction. What I thought would be an easy fix has now turned into a 2-week nightmare. They will not allow me to access any of my funds and bills that were scheduled to automatically come out have all been kicked back as unpaid. I have called and called and called and have spoken to about 5 different people who can not give me a straight answer about anything. I just want my money out of this bank account and be done with them! Regions is HORRIBLE!!! DO NOT EVER BANK WITH THEM!!!