Bank of the West is the worst Company I have ever dealt with. They have taken hundreds of deposits from my boyfriend’s employers into my account, but today when we are in a desperate situation after my boyfriend was in a horrible motorcycle accident on Saturday, they refused to deposit his check when he had already left to another state to recover for a couple of months with his family in Nebraska because I work and can not take care of him. I spoke to Ty in the Executive offices and while she was nice, she did not know policy and referred me to the Regional Manager. The Regional Manager refused to deposit the check as well even though they have done this a hundred times and kept saying she understood and I know it’s frustrating. Really? She does not understand, what it is like to be without a dime. How can a Company without any warning do something like this and be so uncaring about it as well? The Regional Manager ended with this is not negotiable and we would be happy to mail the check back to you. Well, he is in another state now. So, mailing it to me, then me mailing it to him would take awhile. What kind of a heartless Company could do this to a family when all these other times they had no issue with it? They couldn’t deposit this one check to help my family out of this situation and say we will not be able to do it again now that you know? I called back to speak with Ty to see if she could override this Regional Manager as they just told me this “policy” today, but she has not returned my call. If we would have known this “policy”, we would have cashed it before he left. Stay away from this bank! Horrible, horrible uncaring people here. You should be ashamed.