On Sept 5 2021 I walked into a U.S. bank branch and Provided the agent with my POA form for my grandfather William Ramirez checking and savings account. I phone the bank on numerous dates in the past month. My grandpa has Covid and is in the hospital not doing very well considering the man is 83 yrs old. He god willling pull through this hard point in this time of our life. Well I phoned the agent i gave the POA to on saturday and was informed to call Laylaya [protected] and apparently she hasnt got the time to return my calls, so i spoke with a agent available in the 24 fraud online verification for transactions on 08/07/21 3:36 pm and I simply told her my issue and informed her that my grandpa has covid 19 and is in the ICU an it doesnt look good! So the agent laughed at me in the most evil way I have ever heard due to the fact of my papa being in ICU and this lady I spoke with was exteremly rude and distastful to the extreme yelled at me & stated the branch already told you and i yelled towards her and stated no they did not I proved them with what they have asked of me and and still im receving a hard time. My papa trusted ur bank with his money and now due to that he is unable to pay his bills. Outside the hopsital he is bed ridin and I dont know what else to do? Can you please help me ur bank has alot of my grandpas money that belongs to him and and he wants it. Please contact me asap Amber Trombly [protected] [protected]@gmail.com