I was at your Vons store at Wilshire and 14th Santa Monica, Ca. my complaint is I went to the 15 or less check out counter where a women in front of me was emptying her full basket of things way over 15 I'm mean a full baskets. When I said something to the checker Leslie, she answered not her problem if they can't read 15 items or less. So she basically the sign 15 items or less means nothing. I would think it was the checkers job to say something. I think it's time for the manager or assistant manager to give a lesson in customer service. What is the point of having a 15 or less counter. Guess where I won't be shopping anymore, and I will be telling my friends about this experience, nIts bad enough you are losing your great friendly staff now we have to put up with checkers with attitude.