Called +254 [protected] and the lady who picked the phone directed me to this site as the only way to lodge my complain. Flight # 762 NBO-JNB on Monday 22nd 2018. Checked in my suitcase only to look for the padlock to open at the hotel upon my arrival and realized it was not only missing but also the closing interlocking zips had been cut off. My stuff in the suitcase were allover though am yet to identify what was picked or stolen. Am sorry to sat that this is my second incident with KQ and the previous one was NRB-LUSAKA a while back.I reported the case to the KQ desk there and never heard a word from anyone since. I really hope this will be taken up seriously because it is unacceptable least to say.