I booked a return flight for my niece from dubai to johannesburg via kenya airways, well what an experience, none of my family or friends will ever fly with this airline again, when booking the baggage allowance clearly said 30kgs, when she left dubai she had 26 kgs no problem, then on her return flight today kq0311, she has 25 kgs, her bags are wrapped in plastic, they tell her allowance is only 23 kgs and since she has 25 she must now pay 500 rands, say what??? R500 for 2 kgs, no this airline is out of their minds I am so angry, they just lost valuable customers who travel regularly, it is a disgrace that they can have a young lady in tears and crying at their counter for 2kgs on an international flight - sorry kenya airways I will make sure I tell everyone I know to not use your airline. Passenger name deshni ramasamy