At approximately 4:30am at the AA check-in counter at MCI I was directed to start my check in at the kiosk. Unable to read the kiosk due to ADA limitations I tried to enter the line for personal assistance at the counter. Several employees ignored me until I raised my voice explaining I needed to be allowed in the roped off line to the counter. Arriving at the counter the 50-60 year old white female with blond hair began to yell at me stating "...one day you're going to have to lean how to use the kiosk." Instead of explaining my ADA limitations to her, I just walked away. I can absolutely see why AA leads the nation in customer complaints. I can't think of of a single employment situation where yelling at customers is an acceptable practice. And yelling at a customer for having to do her job because I have ADA limitations is probably unlawful to some degree? Gina Giffin :AA Confirmation # RKQOSV