I received small size shoes and sent them back for a replacement. Charlotte Russe representative was kind, he immediately offered me help. When my replacement finally arrived shoes were incorrect! They promised to fix their mistake but made another one. Last time when I contacted them, they said they'll fix everything but they need more time and after that they simply stopped replying. This was my first experience with Charlotte Russe and to be honest that was the worst online shopping experience I ever had!