NUMEROUS phone calls and some emails, as well as a written letter sent requesting cancellation. The company agreed to stop payments for the last few months of the contract and to terminate said contract. Now they will not terminate the contract as they "have nothing on file" regarding cancellation. I want OUT but they keep charging me. We are at the END of our contract but they will not cancel. I just want my payments refunded and out of this company. Incompetent installers. Had to school one on his product another had a massive toolbelt he kept scraping against freshly painted walls, even AFTER I said something. A suspected break in took over an hour to respond to via a contract company they use. Incompetent agents not using the "talk button" properly when trying to communicate via control panel. Lost 2 days wages and made two 350 km round trips because they went to the wrong house. A FIRE ALARM took half an hour to respond to by a phone call... luckily it was just kitchen smoke Told it was cancelled, told an email was sufficient to ensure cancellation...both lies. Won't support failing products. I could go on