29 May, 2020 → by ClaimboUser79970
Charges and refund
1
Charges on room reciept for days payed for but not used. And double charge for pet fee. Night manager couldn't explain to me the ending balance. We checked in on 5/23 no mention from front desk about pet form or fees. When I checked out the night manager couldn't explain to me while I was charges the full stay when I checked out on /27. Our stay was paid up to 6/2. Also had to deal with noisy hallways, doors slamming, guests in other rooms smoking weed, people using their card to try to get into my room, and people knocking in our window and door all hours of the night.