Charged twice for service that wasn't received

/ 30 reviews

29 Apr, 2021 → by ClaimboUser52064

Charged twice for service that wasn’t received

Booked a sunset cruise in Acapulco and upon arrival, found out the cruise was canceled. No refund offered or received. Contacted Viator twice with proof of cruise cancelation. They agreed to resolve and have not - was just charged again - 6 weeks after the canceled tour! Extremely difficult to get a hold of customer service. DO NOT DO BUSINESS WITH THIS C BUSINESS/BOOKING WITH THIS COMPANY! User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY - EVER!

Travel and Vacations

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Viator - Other Reviews

》 Cancelled Viatour tour should get a discount on next tour

》 No show tour

》 Charge to account

》 Was never picked up for our tour, paid in advance. Very disappointed.

》 Viator Booked wrong time

》 Not satisfied with the results of what happened to me

》 Missing tours

》 The canceled on me at the last minute. Totally messed up my plans.

》 Missed appointment for a planned visit to San Diego zoo

》 We have made same booking twice

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