I tried to do an online purchase for pick-up and the website didn't work correctly and I did not receive an order number. I waited a few hours and confirmed with the store (Dover DE) that no order was placed. I looked at my personal bank credit card - NOT a Sams Club card- and saw I was charged $54.28. I promptly called the number I was given by the local Sams Club and several times could not get to a person, it just kept sending me the Sams Club Credit Card company Syncrony (??). When I did finally get to a real person I explained the issue and asked the charges be reversed. The woman who answered the phone said I did not buy anything that day (no kidding) and she put me on hold for an hour before it went I was just disconnected. I have reported this to my bank to dispute the charges but if Sams Club had just had better phone customer service it could have been less hassle for me. Plus Member : 101 42100 [protected] Name: Lisa Simpson Store: Dover DE Date of charge without transaction: 04/22/2021 email contact: [protected]@protonmail.com