Ordered an item on July 23. Emailed shop.ca on Aug 3 to update my shipping address. They responded that the item was on back order for 4 weeks. I responded to continue with the order. On August 23 my credit card was charged. On August 31 I asked for updates to my order. Shop.ca responded saying that the item was on back order for 1-2 weeks. I told shop.ca to continue with the order. On September 28 I asked for an update. I mentioned that the item is listed as in stock on their supplier's web page. I received a response that the supplier was having tech issues. On October 18 I asked for an update on my order. I was told that the supplier is still resolving tech issues. On October 29 I asked for information on what the tech issue was. I was told that the supplier had a tech issue which prevented the shipping of orders. On November 2 I contacted the supplier, who told me that the item was in stock, and that there was no problem with shipping orders. I forwarded this information to shop.ca. I was then told that the supplier is unable to view orders from shop.ca. Shop.ca claims that this is a problem on the supplier's side, however this is a very easy to solve problem. Just phone the supplier, or email the supplier, or use the supplier's website to make them aware of my order.