15 Sep, 2021 → by ClaimboUser891589
Charged more than the reservation
1
Re: Invoice [protected] Attention Customer Service, On September 8th, 2021, I arrived to Toulouse Airport with a reservation in hand from Expedia. I had received a confirmation that my car is ready for pick up at Sixt rental counter. I arrived at the front counter the individual working there told me that my reservation is for an electric car. I pulled up my reservation copy and on it, it clearly stated that it is a gas vehicle. The person then told me that it is not his fault and it is the problem with expedia and I should have not booked with them and should have used the Sixt web site directly. I had 3 people with me, and we had plans to drive to Spain to attend a wedding. I explained my situation and his response was only that you need to pay more for another vehicle. I asked what is available and how much, he showed me an Audi which is a luxury car and said I must rent this one. I had planned to use my credit card Collision damage coverage but now since it was a luxury car, I had to purchase the insurance form them. My original reservation was for the price of $219 CAD, but now I had to pay $670CAD. I don't really care who has made a mistake here (expedia or Sixt). I expect that I be refunded and be charged my original booking price. This is a mistake by sixt and expedia and they should cover the losses and not me. Thank you Marcus