On 7-26-21 at approx 2:pm while I was broke down at 200 World Commerce Pkwy, St Augustine, FL with a flat tire on my travel trailer that I have insured with Progressive Insurance. My experience with Progressive Ins was terrible trying to get the tire changed based on my policy. Two days earlier I had purchased a new travel trailer so my new travel trailer had not been updated so I was told I had to pay upfront with a credit card but could be reimbursed later. Based on the Progressive agent request I gave them a credit card at a charge of $201.00 to my mastercard. When the wrecker driver called me to confirm my location I determined he was being dispatched from a distance that involved a four-hour drive. Based on learning this I called Progessive back and told them to cancel this wrecker driver and asked for a closer wrecker. The next wrecker driver called and he advised he was 1.5 hours out as he was located in Jax FL. I called Progressive back and cancelled that wrecker and called my own and paid out of pocket. I have spend at least 3 hrs on the phone attempting to get the $201.00 charge cancelled but I keep getting passed on to other agents.