On 8/20/21, I booked two rooms through Hotels.com, one under Cathryn Tweedy and one under David Alonzo. I was charged $93.11 for each room, for a total of $186.22 When we checked into Stoney Creek Hotel Quad Cities electronically on 9/8, I was charged another $78.24 on my credit card, and when David checked in he was charged $78.24 on his credit card by the hotel. I have called Hotels.com on 9/6/21, 9/8/21, 9/10/21, 9/13/21 and 9/14/21 and all five times was promised a call back by he manager. I emailed in both my and David's receipts (attached) of payment from Stoney Creek Hotel on 9/8/21 and have requested a refund back to my card in the amount I paid Hotels.com ($186.22, $93.11 for two rooms). I still do not have resolution to my problem, and have not heard back from a manager as requested.