This company charged me for my reservation. When I try to change my reservation date, I called them 3 times and no body answer the phone. So I left a detail message directed by their VM system, gave them the detail contact info, reason of calling and why I want to change reservation date. Within one day, they cancel my reservation by sending me an email but what I really wanted was to adjust my reservation date, which I mentioned in the VM multiple times. I called them many times, left them 3 VM and no body answer. Later I found out they charged me for the reservation fee and never really provide the service I requested from the beginning. No body from the company seems to care about their customer service after they were able to make the charges. No live customer representative and no body rely VM and email.