Hi, Today it's the second time that WestJet has changed our flights. First time total cancellation, so as everyone knows you then need to cancel Hotels, drivers etc. All this costs money, yet WestJet does not seem to care about our out of pocket expenses, also no refunds from them unless we request it, it should be automatically refunded, they cancel not us. Then we rebooked, now they totally changed our connection and the worse part is that we are not even sitting together. They send you the changes with one option to ‘Accept", or you can try calling, but that's another joke. Been on hold on one phone since 9:15, and left 3 call back numbers. The message you get when it says your waiting time is, you actually get this "don't worry", I thought it was a joke, you know like the flight attendants do, but no, it's real. We read that it can take up to 12 hours. If we rebook two days prior we would get exactly what we had initially booked but at a higher price and also Hotel change costs. Come on WestJet, you used to care and were much better than this. Why penalize your clients because you decide to layoff staff and can't handle it anymore with the "option" you made. Do the right thing, if you change things on your own accord, be reliable for any costs to your clients. A holiday should be an exciting and enjoyable venture. Regards Filomena