I was told by a representative who has since been fired that my insurance covered a recommended cervical traction device. I used to have one years ago but it had broken. My PT put me in contact with what I assumed was the same company I used the first time I received the unit. I had been trying to get this device for close to a year and was in so much pain. Now I know why I had so many issues getting it through my PT and Dr. I spoke with a representative who informed me that yes I was covered (my husband is a fire fighter and we do have amazing insurance), that she had received my Drs order and was processing it. I gave her all of health insurance information and she said there was no problem they'd bill the insurance company but that it could take up to two months to get the device. I was in terrible pain. I am only 49 and have had 5 major surgeries including a total hip replacement, double level cervical disc fusion and a broken tib/fib. All unrelated. I was a runner my entire life and in excellent shape until I turned 40 and then my bones and joints just started falling apart. She pressured me to pay for the unit upfront that way I could have it within a week. All I could think about was the relief I would receive once I started using it. I should have known better. I've been taken advantage of by several different Drs in the health care community. One who actually performed an unnecessary surgery on my that relieved no pain at all, put me on crutches for 3 months and delayed a much needed hip replacement by 8. Moths go by and to my complete shock and surprise my insurance denied the claim. Not because they didn't think I needed it but because Zynex was not in my network. That was something she knew when she looked up my health insurance information and why she pressured me to pay up front. I was told by Zynex that she has since been fired for being unethical and they told me to not blame my PT that he too was probably lied to. They told me this but in the same breathe said there was nothing they could do. I'm so disgusted that they can easily take advantage of people who have been suffering for years and who are just desperate to receive relief from their pain. I should have known better but she looked up my health information while I was on the phone with her and told me I was covered. She talked to me about how she was a gymnast and how she too was experiencing similar problems with her joints. I'm in tears right now. I can't afford to pay hundreds of dollars for a much needed medical device when my insurance company would have paid for it if I just hadn't put my trust once again in someone from the health care community and blindly believe they care and want to help. Repulsive