I tried to open an account over a month ago. I completed the application and overnight express mailed it in along with a certified check. All was received on August 11, 2021. Supposed to take 1-2 days to process. Thought I would be trading by now but no. Account still not open after 2 weeks. Every time I called they need this or that. No one has ever called, emailed, or faxed me anything to tried to get my application processed. So after several weeks, I requested a refund. After 4-5 phone calls, they claim to have finally put it in regular mail. Untraceable no idea when or if it will arrive. I have no idea that it was even actually mailed as they stated. I was told previously on August 25th that the check was mailed. If it had been mailed then I would have received it by now. But no, I call back and the check is still sitting on someone's desk. Why couldn't my funds be returned to me as I sent them? Priority or Express mail. Jonathan Heath one employee that I spoke with promised that the funds would be return to me priority mail. After more than a week no mail. I call back only to find out that it may or may not have went out via regular mail. I am extremely disappointed how they are handling this situation. I expected this company to be much more professional than what has been displayed. Work Item #[protected]