I have tried to reach PSI MULTIPLE times (multiple days & months) and each time I'm on hold a MINIMUM of 1 hr - and (all but 1 time) this is with me not even speaking to a single individual. As a matter of fact, as I write this, I've now been on hold 1.5 hrs...and this is after I called this morning and finally got a live person...who then said she needed to transfer me to her "lead" where I was on hold for 20 mins before I just got dead air and then finally disconnected. I only want to reschedule an exam...this shouldn't be hard. And, b/c the calls are answered in the order they're received, I can't hang up or I'll have to start this wait time all over.