I went to Truworths Lakeside Mall during my lunch time to purchase a phone, there was no to assist me at that department, the lady who was working at the till was kind enough to leave her station to try call them, no one came and I decided to leave because time was not on my side. I went again at 16:45 I had to wait for more than 20 min because only one person was working, when it was my turn to be assisted, I selected the phone that I wanted and filled in the documentation only to be told I cant buy a phone using an additional card. My argument was it was not the first time buying a phone at Truworths with my additional card, I once bought 2phones in one day without no struggle at Mall of Africa, I bought a Huawei again late last year at Midrand Boulders. Now im told only my husband can buy a phone, I needed the phone ASAP, hence I went there twice. So where is the efficiency and consistency of the company if you dont work the same.