HI I do not have a claim number but my cell number would suffice. [protected]. My phone went in for repairs over a months and a half ago, It was heating up, didn't charge the battery and the battery was not lasting and I needed the screen and the back cover replaced as it cracked. When I received the phone back, the gentlemen in the store charged it and was still heating up. I took the phone as I desperately needed it for work. I send numerous email to Grace requesting for assistance and asking for the head of complaints department but no avail. Grace called me on the 25th June and said she was the head of complains, I discovered that she lied a few days later. She advise to take my phone in on Friday afternoon and that I would receive it back on Sunday 27th as I needed it for work. I went into the store on the 27th my phone was not ready. I received an email on Friday 02 July from grace advising that I my phone would be replaced with an S21 and that I should pay the betterment, and that I could go in immediately . Keanu had previously emailed her to advise that I did pay an excess on the first repair . When I went to the store on Saturday, then they had an issue with my access I paid to Finrite that was not paid to Vodacom. I then visited the store on Monday the 05 July and the same issue, Keanu desperately tried to assist me but could not get hold of Grace Mapeta, he tried calling the store Manager who was also not contactable for assistance. Why should I be inconvenienced, when the matter could have been resolved in the store by Vodacom and Finrite Keanu, again tried to resolved the access issue today, and he printed the document for the replacement with calculated the betterment minus the excess that into account R360 I paid in. The betterment including the access was approximately R4400 . I then advise that I will come in. He then called me back a few minutes later and advise me that when he captured the agreement again the betterment /excess calculated has change to just over R5000. And that he is trying to find out why this is happening. What make it worse is that he was on a day off and personal came to work to assist, he will be off until Thursday 8th July. I totally refused to paid that amount . It is the 06 July and I am still without a phone, I am bitterly disappointed as there is absolutely no urgently or consideration given that I have been a loyal customer of 15 years. I would never imagine that customers are treated without empathy and are totally disregarded despite numerous emails and many visits to the store. I will be logging this complain with the ombudsman. As far as I am concerned I should be getting the S21 without any betterment or excess fees paid in for all the inconvenienced caused. I have to stay logged in on my laptop to be avail myself incase of business calls where I cannot be reached, this is pathetic!