24 Sep, 2018 → by ClaimboUser528757
Caution they keep your money til you complain
Yep they sold my loan. My bank debits payment early so they get it by the first. So on 24th my bank sends the money, the 29th they sell the loan but dont send me notice til the 4th. New lender sends me info on the 6th asking for payment starting on the first,,,after the fact. I call FCI who says they didnt get the money even though they did. They assured me they would pay to the new lender.. i called again and they said it was sent the first week of Sept...Now 24 days later, new lender sends me bill for Sept and Oct and late fees. (which is against federal law when they sell a loan). I call back FCI who states again, they mailed it to the new lender now saying it was 4 days ago..even though previously they said they sent it first week. So now talking with new lender who wants me to leave voicemail. No way. This is my fifth conversation with diff reps today for over two hours. This shouldve been handled by FCI in the beginning. What a racket. New lender servicer better get the money.