I am not complaining, our product is great it just doesnt work for my tablet. Two issues are first the support or holding tabs do not hold my tablet securely. When closed my tablet can slide out of either end. Second the wire from the keyboard to to the tablet is the smaller female plug. My Asus is the 2mm for new models. The one sent is for the older smaller plug. I would like to know the return proceedure and refund. I am sad because this is a goodlooking case. Douglas Gold order #MG44086 I have sent this request twice without a reply from you. Please help.