We contacted customer service multiple times (phone and via email) Our barbecue has a cracked hood and as a result, collapsed while barbecuing. We called customer service and forwarded the pictures they requested. Limited information was shared with us regarding the part that would require replacing. Simply that it was an easy process. To say the least, the entire manifold required replacing. It was sent to us with no instructions. When we followed up with customer service and inquired about the instructions and possible solutions, they did not have any answers only that they could not provide any additional information and that if we wanted it repaired it would be at our cost. This is very poor customer service Needless to say, I am very disappointed with the response I have received. It is unacceptable that I would be expected to perform a technician's job. I have repeatedly expressed my dissatisfaction with the lack of response from the company. Sending these pictures and asking me to disconnect and check for gas leaks is unacceptable. I was willing to bring it to a technician recommended by your company to complete the installation, of course not at our cost. I will continue to pursue this as I feel very strongly about the lack of support provided. Not to mention, I have been without a barbecue for over three months. Also, as I was barbecuing it toppled down almost hitting my shoulder, unsafe manufacturing. I should consider a lawsuit. I would like the contact information of your direct supervisor, I am dissatisfied with this solution and will like to go take this further. I have made it known that customer service at Napoleon is less than fair.