Dear Carrefour, I am extremely disappointed with your delivery service from Carrefour UAE. I booked a delivery slot of 7-9pm on 17 July 2021. Order No. [protected]. Your driver was running 1.5 hours late, calls me at 10.15pm to say he is still driving to my address. He couldn't tell me when he expected to arrive but suggested that he deliver my groceries the next day as he's running late. I agree, then hear nothing at all from Carrefour! Radio silence. Then, late the next day when my groceries have not arrived, I have to call your call centre to be told that someone will call me back to tell me what will happen, …. Which of course they did not. All I simply ask for is my order to be delivered. I work long hours and don't have time to sit around all day ordering groceries repeatedly on a website that's not that easy to navigate through. All I ask is that service promised to a customer should be delivered. I can't believe this is an international company with the type of local customer service they provide. Mostly infuriating is that this is the 2nd time it has happened!! I then get a text message to say I will get a refund. I don't want a refund, I want my order! What I do not understand is why your company can't simply provide an order they have in front of their eyes, this is beyond me. Overall, inflexible processes not designed for customer service at all, really terrible service all round, lying drivers, call centre lying that someone will call back… which they never do. Your staff and system really need an overhaul in the UAE and at the end of the day, I feel the customer really doesn't matter at all to Carrefour UAE. Please feel free to call me on +[protected]. thank you Mary-Anne Horner