Disgusting business practices..keeps deposit after you cancel claiming emails are not accepted only snail mail or telegram really? do not use them. I canceled my order within 28 hours and they still cashed the deposit check! The sales rep never said anything even after he received my cancellation via email about needing to mail it in and tried to keep my business. There is a 3 day cancellation and if you physically mail it in, nowadays it will not get there in time. They refer to the term telegram which is not even a term used anymore and is an invalid form "a message sent by telegraph and then delivered in written or printed form" as we do not have a telegraph. They sent the quotes and corresponded via email with me. Given covid most all business is usually done via email these days. I spoke to customer service on 4/8/21 Michael and he stated he could not do anything and it had to be mailed in and was very nasty and unprofessional. I received the estimate via email so not sure how you would not accept cancellation by the same method. Customer service rep Michael had an attitude and was nasty. Will never recommend them. very deceptive practices that's why they do not take credit cards as deposit! Spread the word about them. glad I cancelled cannot imagine the quality of work.