I booked the collection of a car through shiply and specified the next day as the required transport date I accepted a bid and paid the deposit. Then the transport provider emailed me to say that they couldn't do the date I had put on the quote form. He said Shiply didn't pass him that information I emailed Shiply asking for a refund which they refused and gave me a credit. I insisted on a refund and they sent me a "refund request form" - it's been 5 days and they still haven't done anything