Contract number: [protected]. Customer number: [protected]. Registration: 51-uu-75 Our trip included driving on regular roads with no descent from the road. On july 18th, we noticed the air coming out of the tire. When we replaced it, it became clear that the entire wheel was fully ripped on the inside of the tire. We called customer service twice (we assume calls were recorded in customer service), and told us we had to go to the nearest city of porto or lisbon to replace the car. Our location was near trancoso (about 200 km and an hour drive to porto). It's forbidden to drive so far with a spare tire. After about three hours, air came out of the second wheel as well. On the morning of july 19th, we arrived at the garage in peso de regua - "circulo pneus true" The garage reviews: "the way our customer with the alfa romeo 51-uu-75 list presented the tires indicates that it was not done in a few days, but with a few weeks' drive." they replaced the tires with two semi-new tires because both tires were damaged (letter and video and attachments). We spent two days around the tire change issue, + much grief during the trip. Interrent risked our lives. How did an intetrrent company from which we ordered the car not test the tires before renting the vehicle? The rupture on both tires could not be seen before the car was taken, as the damage were on the inside of the tire. We could be killed in an accident, or fall into an abyss from the high mountains where we traveled. When we returned the vehicle to the interrent branch, asking for a refund of 80 euros on the tires we had to purchase, the clerk referred us to goldcar to write a complaint letter, saying that we should contact them on this issue. We contacted goldcar at 2 email addresses which bruna filipa from interrent branch in lisbon airport gave us, but no response from these emails. We also applied through the company website, but apart from an automatic answer we received no response. Nowhere in the rental process is we mentioned that we rented at goldcar. (not even on the rental contract). Why is it only when returning the vehicle that we are told that the company we should discuss with is goldcar? Our claims: 1. We require a refund of 80 euros which we paid for tire replacement (receipt attached). 2. We appeal to you to prevent death in the accident of tourists and civilians hiring from this company 3. We received an invoice for a total of 103.5 euros, which includes road taxes. We paid in advance 22.36 euros + vat. It seems that this amount has not been deducted from our account. We ask for our refund of 22.36 euro+vat.