On November 29th I called Navy Federal Credit Union (NFCU) to pay $121.00 plus $1.00 for processing = $122.00 towards my car note I asked that it be debited from my PNC account in which I provided my account information I stated that I would call in to pay the remaining balance on December 8th. On December 7th I called to make the remaining payment. I asked that $122.00 be debited from my USAA account. On Saturday I realized that NFCU debited the $122.00 out of my PNC account instead. I specifically stated USAA! This caused PNC to an extra $37.64 to cover the check and a $36.00 overdraft fee was applied. I contacted NFCU on 12/11/17 to discuss this problem. So far I have called 3 times. The first time I was on the phone with a rep. for an hour. Nothing was done and when I called a 2nd time with a rep. from PNC on the phone the rep. stated there were no notes in the system from the first call. The PNC rep and I waited on the phone for another 35 plus min and were then disconnected. I called a third time and after waiting for over 30 mins. for a rep to get a Supervisor I was disconnected again. I will be placing a 4th call; however this is ridiculous. On top of the waiting I'm being made to jump thru hoops to get the money put back in my PNC account.