My husband and I booked a car to pick up at Lisbon airport at 15.00 on 10 September 2019. Prior to our departure from the UK British Airways cancelled our flight and we had to rebook with Easyjet. This new flight arrived in Lisbon at 12.25 so 2.5 hours earlier. I looked at the email I had received from car flexi with the car voucher and found "Amend your booking". I was asked to enter the new flight details and the site said "accepted" or "confirmed" (I can't remember the exact wording). When we arrived at the Goldcar desk to collect the car we were told that they hadn't received any communication from Carflexi and we would have to wait 2.5 hours to collect the car at the original booking time. My wife called Carflexi and spoke to Fatima who was most unhelpful and told her that a booking can't be amended, she should have cancelled and rebooked. There is no instruction to do this in the email we received and why would the voucher offer an amend your booking option if this is the case? We were not impressed at having to wait the extra time in the airport particularly since I had made the amendment as requested. This was a bad start to our holiday since it was not pleasant having to sit around when we had expected to be on our way 2.5 hours earlier! CarFlexi e-Voucher No: CFA119FF Car Rental Provider Confirmation No: [protected]