Last April we went to the silverdale store and had a great experience with Eric Nelson, but our contractor said he could get a better deal at the Tacoma store. The day before delivery we were told the kitchen aid was not available.so we changed to Beko and were promised everything thing was available.the refrigerator December 9 th. Day before delivery, said it wouldnt be available till December 29 th, now its not available till med January.in the meantime, we bought a whirlpool for the basement. Its dentedand doesnt work. They brought out a replacement. Said hill was too steep to deliver. The salesman couldnt get a repair till January 8 th.. will not communicate said i was abusive.malarkey.. we live in trailer because our house is 14 months late and this just one more slap in the face this is a business transaction, nothing more. The poor salesmans feelings are hurt.you have the market cornered and we are stuck.your customer setvicer is pathetic.