I am simply trying to contact someone at Breville to inquire about a replacement part for a toaster oven. No one picks up the phone. I try to fill out a case # on their website, but after filling out the information and submit, it gives an error but does not indicate what the error is. I try online chat, but it says all representatives are offline. The time is 11am PST, so they should be open. User's recommendation: I cannot recommend because they offer no way to contact them when customer service is needed.