Cancelled BOTH my reservations. Almost messed up our long planned family vacation. Still waiting on one of the refunds from February. Truly unacceptable 4 hour wait (3) days in a row to speak to representative. Never never ever again will I use hotels.com Really screwed up because I just spent 9 weeks on the road and you lost ALL that business $9000 hotel bill paid for by my insurance company that could've been yours if ANYONE had done their job or picked up the phone to fix the simple problems. James Bores [protected]