I had a sim contract with Mondo in February 2021, after 2 weeks the sim card stopped working and i cancelled the contract within the correct time frame. To date i am still getting debited for something that no longer works and each month the debit order increases . when i last spoke to a consultant in May 2021 i was told that the matter was being taken up with management as they want to charge a cancellation fee however the contract was cancelled in the correct time frame and there should be no fee. i told the consultant that i would like feedback via email or sms to let me know what is happening and would like the matter resolved by the end of the month and i have still not received any communication from Mondo. i specifically said that i do not give MTN or Mondo any Authority to debit my account and yet it is still being done. This service is ridiculous.