Booking no. : ACMRJQ I ordered 2 flight tickets from MyWay - both of them are "flexible tickets" + "airline collapse cover". The departing flight was cancelled by the airline, with an alternative flight that didn't fit my needs at all. My only interest in using the "flexible ticket" service was postponing it to June 2022. I tried to contact the costumer service for SO MUCH TIME that it summed up in more than 8 hours of waiting on the line and yet without results!! Sometimes it was waiting 1.5 hours till an agent answers - then after few minutes of horrible service with no answers - the call just ended. Sometimes it was 2+ hours of transferring my call back and forth from one department to the other because no body had an answer for me. And one time i was on the line for 3 HOURS(!!) because i just had to get an answer!!, Eventually after 2.5 hours an agent transferred my call to his supervisor. That guy just transferred my call to a different department once again, and guess what happend at the moment they answered? THEY HANG UP THE PHONE!! The only thing i wanted is to use my flexible ticket (available only by phone) to a specific month on 2022. But now, after all this shaming i dealt with, plus the flight cancellation - the only thing i want a deserve is A REFUND. Even if they change me the ticket to a date that i want after all, I still DONT want to use this ticket because the costumer service is horrible. I wont ever order through this "company" again and would definitely NOT recommend it. I want to get a refund without alternatives since MyTrip is unreliable, unresponsive, unprofessional and do not care about their customers and they're money. Beware people - this seems like a fraud. Can you really call it "costumer service"? *Added photo proof of waiting 3 hours on the line.