Dear Sir/ Madam, I have lodged my complaints with you regarding denial of boarding by Air India for my journey from Bhubaneswar (BBI) to New York (JFK) on 22/06/2021 and requested you for cancellation or deferment . I had also received your mail on 23/06/2021 acknowledging my complaint and assured me for refund as soon it is received from Air India. But I have been informed by Air India that no claim for cancellation of my tickets and refund of money has been submitted by you. I have been trying time and again to contact you over phone No. +[protected] but unable to contact you, I have also sent email several times but all the time mails returned without being delivered. I request you to kindly take up the matter with Air India for cancellation of my tickets and refund of money at an early date. Thanking You. Regards. Laxmi Ballav Mohapatra Booking ID No.: [protected] Phone No.: +[protected] E mail ID: [protected]@yahoo.co.in / [protected]@gmail.com