I booked a reservation in Boston for the Garth Brooks concert. It was cancelled about a month prior. I got on the site to cancel and then saw I needed to contact the hotel directly. I contacted them and they said they did not have any reservation for me for me at all and that I would have to contact booking.com. I couldn't find a number so I canceled on the site which then said it would be charging me another $500 + for cancellation fee. This is after prepaying for two the rooms that were charged. 644.68. I called a number I found and she was able to fix the cancellation charge but I would have to contact the hotel for the other. I told her when I called the hotel they said they didn't have my reservation. So she offered to contact them to request they reimburse me for the prepaid rooms. That was over a week ago and have had no communication with them since.