Booking # CRUVQE Dear sir, Reference is made to the below email from Etihad Airlines regarding the latest flight schedule update. Therefore, I called Etihad Airlines customer service to clarify the flights plan schedule from Dammam to Manila via Abu Dhabi that shows the original flight EY2526 from Dammam to Abu Dhabi on May 23 2012 @ 21:15 and Connecting flight EY424 scheduled on May 22 2021 @ 23:45 which is a day before from originated from Dammam. So, Etihad Airlines customer service told me that is correct and by the way all flights to Manila were postponed by the Philippines until further notice. He also, asked me if I want to refund the money to bank account with Etihad airlines and my response was NO and keep me posted the flight changes. He said I will receive an email now of the flight schedule changes. Unfortunately, I didn't received any email regarding the flights postponement or rescheduling. So I called again today May 17 2021 inquiring about our flights schedule confirmation and after so much encountering hassles with customer service to prove myself to her even though I gave her the booking code, my name, my email and contact number, she was still asking my flight dates and number where she can see that under the booking number. So, after all she told all our flights were canceled on May 16 2021 per our request which is that incorrect to ask to conceal travel plan we had booked and awaited for a longer time to make our journey. Nevertheless, after she realized there was mistake was made by the airlines, she offer a new flight plan on June 17 2012 which much passes our traveling plan and whatever arrangements built on that from hotels booking and family planning. Thereafter, I asked to find us a flight soon than May 17 because that is so much far off from our original flight plan. The customer service agent stated she has no alternative plan for us to rematch our flight plan and the only way is she will send an email to her manager to take care of this matter and I should receive a call before of the end of day today. We have 4 hours Saudi time before the entering May 18 and I hope i will receive a solution before that. Date Departs Arrives Flt # Route Passengers Seat Terminal Sun, May 23 21:15 23:30 EY 2526 DMM To AUH Mr Talal Alsoodani 1C Mrs Minerva Gille 2C Miss Aisha Alsoodani 1D Sat, May 22 02:25 15:20 EY 424 AUH To MNL Mr Talal Alsoodani 7C TERMINAL 3 Mrs Minerva Gille 8A Miss Aisha Alsoodani 9C Sat, Sep 11 23:45 04:35 EY 423 MNL To AUH Mr Talal Alsoodani 6C TERMINAL 3 Mrs Minerva Gille 7A Miss Aisha Alsoodani 8C Sun, Sep 12 08:55 09:15 EY 2321 AUH To DMM Mr Talal Alsoodani 1C TERMINAL 3 Mrs Minerva Gille 2C Miss Aisha Alsoodani 2A Thanks, Talal Alsoodani +[protected]