Spend over 1hr on the Phone trying to cancel my service. Each time I asked for the retentions department, for some reason the Costumer service send me to AT&T retention department, just to be pass back to "Direct TV retentions department". I was send back to the regular Direct TV Costumer Service. It took from 4:55PM to 6:05 to finally get the right place, then found out because they replaced the Genie box due to issues, they put me in a new contract when the original conversation was there will not be any new contract for changing the genie box since it had issues. So why pay for the insurance of equipment if the company will open a new contract each time the box goes bonkers. After close to 10 years using their service, I will tell the new owners of this property to don't get Direct TV and the reasons why.