My husband was layed off in 12/08 and his COBRA benefits were assigned to CONEXIS as the administrator. We have had problems from the very beginning. They overcharged us for the premiums and threatened to cancel if we didn't pay the additional charges, forcing us to comply when they were wrong. My husband qualifies for HCTC through the IRS, we pay IRS 20% of our premium and the IRS pays 80%. The online account information summary indicates no payments but the billing/payment info for each month has a payment posted, however, we received a letter in May cancelling our insurance for non payment and the effective date was January 2010. Customer service is terrible, the representatives are rude and do not have a clue of what to do. They say it is turned over to an account manager but when you try to speak to that person, they won't let you. I don't see how they stay in business. Companies need to do some research before they contract with CONEXIS to administer their accounts. If someone is sueing them, please contact me, we want to do the same