The name I entered for my transaction did not match the ID card. Even prior to submitting transaction I tried to update the name but the site would not allow me to update. The recipient tried to pick up funds as they are in transit and he couldn't pick up d/t name dissimilarities. I attempted once again to update the information but again was blocked from doing so. I also attempted to cancel the transaction, but the site would not allow me to do that either! I Attempted to call the customer service number and entered my transaction ID, but the "agent" robot said that they didn't have my number on file. This is very frustrating and now I am at a loss as to what to do with no PERSON to speak to about it.