I contacted Next on 21 August @ 11:10. Spoke to several next employees; Spoke to Madhuai, Shamima UK Customer Services and Charu from collection , Charu told me that she was logging a call with her Team Manager @ 12:40, I was told that I would receive call back within (48hrs), to date I have not received a call back. This is an appalling way to treat customers, I for one will be closing my account with this company. I wait in hope that someone within Next will respond, from the details provided a senior manager, should be able to listen to the call based on the time above and date. User's recommendation: Do not open an account.