My account is under phone number [protected] My cable needs to be rewired. I had an appt yesterday 8am - 10am and today before 11 am and no one has shown up or called. I chatted and have a new appt but what is that worth? This has been ongoing for a very long time. I will be looking into alternative wifi and TV access if this is not completely repaired and I am credited for time out of service before the first of the year. Nancy Kroon