Mardi Gras - Cabin 10363 Size: 410 sq. ft. Balcony 205 sq. ft. Occupancy: 2 to 5 guests Cabin Category: DS Amenities: Two twin beds that convert to a king-sized bed walk-in dressing area with ample closet space some staterooms also have a single sofa bed single sofa bed and upper pullman bed or double sofa bed and upper pullman bed desk and seat armchair and interactive flat-screen TV dining table with 2 chairs and window bench seat private bathroom with-in double rain shower large balcony with lounge chairs and al fresco dining table 110 AC current individual climate control mini-safe phone and hairdryer. Additional Carnival Excel Suite amenities include complimentary access to Loft 19 plus priority cabana reservations dedicated concierge phone line guaranteed reservations at most specialty dining spots sparkling wine and fruit basket upon arrival Bottomless Bubbles soft drink package complimentary room service on-demand movies and laundry service upgraded bathroom amenities coffee maker and suite amenities including priority check-in and express boarding priority Main Dining Room time assignment priority debarkation at all ports two large bottles of water pillow-top mattress and bathrobes. I just copied this description of the cabin I booked on the Mardi Gras for my January 29, 2022 booking. The description above is what I was told I was getting with my room. Last week I had a carnival employee call me to inform me all of the amenities/perks in the above paragraph have been canceled. They are no longer available as perks to my suite. I asked to speak to a manager and I was told a manager would call me back within 72 hours. I waited the full 72 hours with no return phone call. Again I called Carnival and asked to speak to a manager. This time I was told no manager would be calling me back. I was told by the Carnival employee that Upper management were the ones taking away the perks and had made it very clear that they would not be addressing any complaints. Honestly I do understand some of the changes due to the Pandemic that Carnival has had to implement, but how is taking away any of the perks that came with this room going to help stop the spread of COVID? I paid for a booking that included the above perks/amenities. No refund of any money was offered to me. No explanation as to why. This will be my 5th Carnival Cruise and I have to say I am very disappointed. Shame on you Carnival for being dishonest and for thinking you are above having to answer for your actions.