Have bought Nespresso machines, thank god in Canada, to give as gifts in Mexico but I cannot get the capsules delivered! I have openned an account thru Nespresso Mexico, payment went thru but as we speak 10 days later no capsules! Every day in contact with Nespresoo Mexico with all the promises that I will receive but no luck. Although the replies are prompt but they don't stand for anything! I tried tracking the package myself with their courrier service "ESTAFETA" but even worse. A complete waste of time an unnecessary aggravation. There is NO CUSTOMER SERVICE AT ALL, just empty promises. I have sent an e-mail to courrier service "Estafeta" hoping that I can go pick up the package myself. I have never seen such poor customer service and hope my package will be there at the courrier depot or else when back home need to sort it out with who knows? I will contact my credit card to see what the refund policies are if they dont find my package. In Canada i have never been dissapointed but Nespresso Mexico has a long way to satisfy customers.